Sterling OMS blog

Returns Processing : ------------------------ 1. The item from an order can be returned if the item is eligible for return 2. There might be the following reasons to return the item               a)Damaged               b)Missing products               c)Did not like  etc.., 3. Return creation process flow               i)Place the order               ii)Ship the order               iii)Once the order is delivered to the customer and if he did not like the product, then the return can                      be placed using the application(call center).               iv)Create a return               v) Receive t...

Supply Demand Reservations Segmentation Inventory availability monitoring          a)Activity based          b)Quick Sync          c)Full Sync

 Invoicing process involves typically in the settlement process of order life cycle Types of invoices :     1. Shipment Invoice     2.  Return Invoice     3. Credit Memo Invoice       4.  Debit Memo Invoice. 1. Shipment Invoicing occurs after the order has shipped, It initiates the collection process          Once the order is created in OMS, then the payment will be authorized i.e.., the particular order amount will be blocked from the credit card used, and once the order is shipped, then invoicing happens on the order. 2. After the order is shipped, if the customer is not satisfied with the item received/if the item is damaged etc.., they return the product, then the return will be created and invoiced. Refund will be successful at the original mode of payment if the order is paid using the credit card....          And if the return is created by a Gift recipient, then sterlin...

 Payment Processing involves :       1. Payment authorization      2.  Settlement      3. Invoicing Payment Processing features :     1. Multiple payment methods - Single order can be paid with multiple payment methods using discount coupon, Giftcard/check and two credit cards     2. Synchronous payment processing - The sterling OM transaction and user exit contact the external payment processing system synchronously and wait for the result of authorization. the payment status on the order will be updated accordingly depends on the status of success and failure of the request     3. Asynchronous payment processing((need to be clarified with someone)) - an order will not be moved to paid status if there are any pending authorizations in the system... once there is no pending authorization on the order, only then the order will move to paid status     4. External collections through accounts re...

  Order Management System Life Cycle :      Different types of Orders in OMS for example :  Web orders, sales orders, online orders(BOPIS and BOSS), transfer orders, purchase orders, etc.., Transfer Orders : For example, if there are two stores, consider store A and Store B and if store A does have the product and store has the product in this case transfer order can be created to move the product from store B to Store A    Transfer items from DC to DC, Store to store, DC to store within the org.... Purchase Order : For example, if the product is not available in store and it is only available at vendor, in this case purchase order can be created to buy the product from vendor and make it available to the customer.    Physically store is not available within the org but we can fulfill it from outer/other org.. BOPIS(Buy online pickup in store orders) : Customer buy items online and decides to pick up their purchase at a store convenient to...

An Order Management System or OMS is a computer software system used in a number of industries for order entry and processing.     OMS involves in                     Electronic Commerce and Catalogers                     Financial Securities Sterling channel products :  Channel products are applications and tools, which enables users to view and modify orders, inventory, and sales information Products:                     Sterling-Web                     Sterling-Call Center                     Sterling-Store What is IBM OMS ?    Enabling Visibility and Control Across the Supply Chain. The  IBM Sterling Order Management  software intelligently brokers orde...