Return & Exchange Order

Returns Processing :
------------------------
1. The item from an order can be returned if the item is eligible for return
2. There might be the following reasons to return the item
            a)Damaged
            b)Missing products
            c)Did not like  etc..,

3. Return creation process flow
            i)Place the order
            ii)Ship the order
            iii)Once the order is delivered to the customer and if he did not like the product, then the return can                  be placed using the application(call center).
            iv)Create a return
            v) Receive the return
            vi) Then the refund will be initiated to the customer to their original method of payment used.
                                                            Payment methods may be of  1. Credit Card
                                                                                                            2. Pay pal
                                                                                                            3. Gift Card

Exchange Processing :
---------------------------
   1. if a customer wants to purchase a product in exchange for the original product, the user can add the products to exchange order.
   2. The CreateOrder API is called to create an exchange order.
   3. For the exchange order, the getCompleteOrderDetails API retrieves the amount that is transferred from Return order, the amount to be refunded or the additional amount to be paid
   4. When the user chooses to change the exchange type,  the getCompleteOrderDetails API is called to display the exchange types. After the user selects the exchange type and applies the changes, the ExchangeType is passed to the changeOrder and applied to the order.
   

   Sales Order >>  Return order >> Exchange order
   Sales Order >>  Return order >> Exchange order  >> Return order
   

                                                                                                            


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